Terms of Sale and Conditions

Our website exclusively offers digital products, categorized into two main types: a base software and add-ons. Add-ons are functional only if the user possesses a valid license for the base software.

2. License Usage and Subscription Options

Our digital products are offered under two types of licenses: a subscription-based license and a one-time license.

2.1 Subscription-Based License

License Terms: This license requires a time subscription and is granted for personal or professional use only. It is non-transferable.
Device Usage: You may install the software on multiple devices, but it can only be active on one device at a time.
Minimum Subscription Period: The minimum commitment is equal to the duration of your first payment term. For example, if you choose a monthly subscription, the minimum period is one month.
Renewal and Access: If the subscription is not renewed, you will automatically lose access to the software and its add-ons.
Revocation Clause: All licenses are subject to revocation in cases of illegal use.

2.2 One-Time (Lifetime) License

License Terms: This license allows you to use the software indefinitely for the specific version purchased. It does not include access to future versions.
Hardware Key Requirement: Use of this license requires the possession and physical connection of a hardware key, called the “HASP KEY”. The key will be shipped to the address provided at the time of purchase and must remain connected to the computer on which the software is used.
Device Usage and Transferability:
- Device Usage: The license is tied to the hardware key, allowing activation on any compatible computer as long as the key is connected.
- Transferability: The license is transferable along with the hardware key. Ownership of the license follows the possession of the hardware key, meaning that if you transfer the key to another person, the license transfers with it.
Revocation Clause: The license is non-transferable and is subject to revocation in cases of illegal use.
Loss or Damage of Hardware Key: In the event of loss or damage to the hardware key, you will need to purchase a new license, as replacements or duplicates will not be issued.
Warranty and Replacement: The hardware key is covered by a one-year warranty for defects not attributable to misuse. Defective keys will be replaced free of charge upon return of the faulty key. For replacements outside of the warranty period, or in cases of damage due to misuse, a replacement fee will apply.

3. Internet Connection and System Requirements

An active internet connection is required to use the software and its add-ons. The software needs to connect to our servers for license verification and to ensure that the subscription is active. Without an internet connection, the software may not function properly.
Note: For the one-time license, an internet connection may still be required for initial activation and once a time for anti-piracy controls, also to download updates during the first year.
Additionally, the software is only compatible with Windows 11 and 10, both 32-bit and 64-bit versions. We do not provide support for virtualized environments and strongly discourage their use.

4. Trial Version

A trial version of the base software is available, identical to the paid version but with a watermark. The trial version has no time limits or restrictions on use and is available to all users. We strongly recommend trying the trial version to evaluate the product before making a purchase.

5. Subscription Renewal

All subscriptions are set to auto-renew. Users can manage their subscription preferences from their account settings. If the auto-renewal process fails, users can manually renew their subscription. However, if the subscription is not renewed within 5 days after the end date, the license will be automatically deactivated. During this time we will try to contact you to notify you of the impending deactivation.
During this time, we will try to contact you via email to notify you of the impending deactivation.

6. Pricing and Payment

All product prices are listed in EURO. Payments must be made through the accepted payment methods on our website, which include Stripe and PayPal. These payment processors provide various security benefits, guarantees, and ease of use. We reserve the right to change prices at any time.
We reserve the right to change prices at any time; however, price changes will not affect your current subscription period but will apply upon renewal.

7. Privacy and Data Handling

User data is processed during the use of the software in compliance with privacy regulations such as the General Data Protection Regulation (GDPR). Data is not shared without consent, except as required by law. For more details, please refer to our Privacy Policy.

8. Software Updates

Software updates are always included in the subscription and are included for the first year in the one-time license (also known as the “Hasp license”). Updates are notified through the application and require manual action by the user to be installed. This ensures users have control over when and how updates are applied.
After the first year, one-time license holders will not receive software updates unless a separate update package is purchased.

9. Refund and Returns Policy

Digital product purchases are eligible for a refund within 14 days from the date of purchase. However, we recommend using the trial version before purchasing.
In the case of Hasp license refunds, return shipping costs are your responsibility. Upon receiving and verifying the returned hardware key, we will refund the price of the software minus the initial shipping cost.

10. Requesting a Refund

To request a refund, users must contact our customer support team via our support sistem or write to refund@whiterip.com within 14 days of purchase. The refund will be processed within 7-10 business days after the request has been approved.

11. Exceptions to the Refund Policy

Refund requests will not be accepted for products purchased beyond the 14-day period. Additionally, if significant use of the purchased product beyond the initial evaluation is detected, we reserve the right to decline the refund request.
Significant use may include, but is not limited to, extensive software operation exceeding 10 hours of use or the completion of multiple projects.

12. Subscription Cancellation

Users can cancel their subscription’s auto-renewal at any time from their account settings. However, the cancellation will take effect at the end of the current subscription period, and no refunds will be provided for any time remaining on the subscription.

13. Customer Support

Support is included with the subscription and is provided exclusively through our ticketing system on support.whiterip.com or via email. The maximum response time is 72 hours, with an average response time of 2 hours during business hours.
Our support team is located in Italy (CET), and business hours are from 9:00 AM to 5:00 PM CET.

14. Governing Law and Language

These terms are governed by the laws of Italy. The official language of these Terms of Sale and Conditions is English.